Returns & Cancellations

Returns & Exchanges

• The item must be 100% unused.

• Item must be sent back within 10 days of receipt. 

• All items must still be accompanied by original packaging.

• All returns & exchanges must be clean. Processing will be delayed & a $150 cleaning fee will be charged if items are not in new condition. 

• For exchanges, items must accompany a receipt with a requested size change. 

• Shipping charges are non refundable. 

Cancellations 

• Pre Orders have a 10 day timeline from the time the order was placed to be canceled. Cancellations for all pre orders after the 10 day cut off will be charged a 30% restocking fee of the purchase price. 

•  A Customised boot is considered any boot that is ordered in any size that is not off the shelf or any colour other than omega black. 

•  Full custom boots & customised boots are non refundable but you will never be left with a boot that does not fit. If for any reason the boot does not fit we will re make the boot on the house. 

• All items on sale are final sale. No credits or exchanges will be given.