FAQ’s – Alberto Fasciani USA

COVID has effected all of our lives. We are doing our best to help everyone as quickly and as well as we can. With delays effecting production and delivery for many brands, there are some things that do not go as planned. We kindly inform you that there MAY be a slight delay in delivery. Thank you for your understanding and patience. - The Team at Alberto Fasciani USA


  • How long will my order take? All orders take 10-12 weeks. Once completed, they ship to our warehouse in the US to be checked and will be forwarded directly to you from there. 


  • If I order boots in stock how soon will I get them? All boots ordered that are in stock will ship out within 1-3 business days. 


  • How do I measure myself for tall boots? The link to our size chart here will explain everything. If you have any questions please reach out to admin@albertofascianiusa.com 


  • I don’t fit in a size in the size chart but I do not want full custom - what can we do? If your sizing varies from the size chart we can fit you into semi custom. This is an up charge of $200. 


  • I would like to get measured but a representative is not in my area, can I still get fitted? Yes, we can do full fittings for standard and semi custom boots over the phone and FaceTime. 


  • Where do you ship to? Currently we ship to North, South, and Central America. 


  • Can I return my boots? You can find all information about that here. 


  • Do you offer a warranty on your boots? Yes we do, all products have a 90 days warranty of all products for manufacturing or material defects.  To see a full detailed list on what is covered and how to file a claim please visit this page. 


  • Can I set up an appointment to get measured at my barn? Yes, we have fitters that travel across the US. Please contact us at Admin@AlbertofascianiUsa.com to get on the schedule. 


  • Do you sponsor riders? We are always open to talking to up and coming riders, young professionals, and established coaches. Please email us your resume at Admin@AlbertoFascianiUsa.com if you would like to be considered. 




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